Local Mental Health Services
North Wales and Betsi Cadwaladr, Shropshire, Telford and Wrekin, national organisations, and specialist community services — with phone numbers and direct links.
🚨 Urgent help
C.A.L.L. Wales — 0800 132 737
Community Advice and Listening Line — the dedicated mental health helpline for Wales.
- Free from any phone, including mobiles
- Available in Welsh on request, as well as English
- For anyone in Wales experiencing mental health difficulties — you do not need to be in crisis
- Also for carers, family members and professionals concerned about someone
- Can signpost to local services, and offers email support at call@helpline.wales
- BSL users can contact them via SignVideo
North Wales — Betsi Cadwaladr
BCUHB Mental Health Hub
Betsi Cadwaladr University Health Board provides mental health services across all six counties of North Wales. Start with your GP for a referral, or use NHS 111 option 2 for urgent support.
S-CAMHS — North Wales
Specialist Child and Adolescent Mental Health Services for under-18s. Referral via GP, school, health visitor or social care. Single points of access to CAMHS are now in place across Wales.
Advance Brighter Futures
Wrexham-based mental health and wellbeing charity, running since 1992. Peer support groups, one-to-one coaching, lifestyle courses, suicide prevention and MHFA training, and PRAMS — parental resilience and mutual support for parents needing extra emotional support.
advancebrighterfutures.co.uk | 01978 364777
Adferiad
Formed in 2021 from the merger of CAIS, Hafal and WCADA — so if you have been given any of those older names, this is now the organisation to contact. Mental health, substance use, co-occurring needs, carers, veterans and criminal justice support across Wales, including North Wales.
Local Mind networks
Local Minds operate independently and coverage varies across North Wales. Use the Mind directory to find what is currently running near you rather than assuming a branch exists.
Andy’s Man Club — Wrexham
Free weekly peer-to-peer support groups for men aged 18+. No referral, no appointment, no cost. Listed by Wrexham County Borough Council among local mental health support.
Wrexham Council — mental health support links
The council maintains a current directory of local mental health services, counselling and support for Wrexham. Useful when local provision changes.
Mental health rights in Wales — additional protections
Wales has its own mental health legislation giving people rights that do not exist in England. If your care is in Wales, these apply to you.
Mental Health (Wales) Measure 2010
- Part 1 — expanded local primary mental health support services, including assessment and short-term interventions without needing to reach secondary care thresholds
- Part 2 — the right to a written care and treatment plan and a named care coordinator if you are in secondary mental health services
- Part 3 — if you have been discharged from secondary mental health services, you can refer yourself back for reassessment without going through your GP
- Part 4 — the right to an independent mental health advocate, extended beyond detained patients
Mental Health and Wellbeing Strategy 2025–2035
- Published 30 April 2025, replacing Together for Mental Health, which ran from 2012
- An all-age strategy covering babies, children, young people, adults and older people
- Greater focus on severe and enduring mental health conditions than its predecessor
- Accompanied by a three-year delivery plan for 2025–2028, with annual progress updates
- Includes commitments on under-served communities, including LGBTQ+ people
Welsh-language support
Talking about your mental health is hard enough without doing it in your second language. You are entitled to ask for Welsh-language provision.
C.A.L.L. Cymru
Available in Welsh as well as English, free, 24/7. Ask for Welsh when you call.
callhelpline.org.uk | 0800 132 737
Meic Cymru
Free, confidential helpline for children and young people up to 25 in Wales. Phone, text or online chat, in Welsh or English. Daily 8am–midnight.
meiccymru.org | 0808 80 23456, text 84001
Samaritans — Welsh language line
A dedicated Welsh-language line, open 7pm–11pm daily. The main English line remains 116 123, 24/7.
0808 164 0123
Mind Cymru
Mind’s Welsh office. Information and resources in Welsh, and campaigning on services across Wales.
DAN 24/7
Free bilingual drug and alcohol helpline for Wales, available around the clock.
0808 808 2234
Shropshire, Telford & Wrekin
NHS Talking Therapies — MPFT
Self-referral for anxiety and low mood. CBT, counselling, guided self-help and online courses. You need to be 16+ and registered with a local GP.
mpft.nhs.uk
Shropshire: 0300 123 6020 | Telford & Wrekin: 01952 457 415
BeeU / CAMHS Shropshire, Telford & Wrekin
Emotional wellbeing and mental health support for 0–25s, delivered by MPFT with partners including The Children’s Society, Kooth and Healios. Includes neurodevelopmental assessment and eating disorder support. Most routes need a referral; some, like Kooth, do not.
mpft.nhs.uk/camhs-stw | 0300 124 0093
Beam
Weekly walk-in emotional wellbeing service for children and young people, run by The Children’s Society as part of BeeU. No referral or appointment — just turn up during opening hours.
Drug & alcohol services
Substance use support across Shropshire and Telford & Wrekin, via GP or self-referral.
Shropshire Council — mental health and wellbeing
Council directory of urgent and non-urgent support, community wellbeing hubs and local services. Provision changes, so check here rather than relying on a fixed list.
National organisations
Mind
Information, legal rights guidance and local networks across England and Wales. Infoline Mon–Fri 9am–6pm.
mind.org.uk | 0300 123 3393
Samaritans
Free, confidential listening support, 24/7, 365 days a year. You do not have to be suicidal to call.
samaritans.org | 116 123
Shout
Free, confidential 24/7 text support for anyone in crisis. Messages do not appear on your phone bill.
Text SHOUT to 85258
Rethink Mental Illness
Support for severe mental illness, carers and families. Advice line Mon–Fri.
rethink.org | 0300 5000 927
PAPYRUS — HOPELINE247
Suicide prevention for under-35s, and for anyone worried about a young person. Free, confidential, 24/7, 365 days.
papyrus-uk.org | 0800 068 4141, text 88247
CALM
Suicide prevention for anyone over 18, with a particular focus on men. Helpline, webchat and WhatsApp, 5pm–midnight daily.
thecalmzone.net | 0800 58 58 58
YoungMinds
Children and young people’s mental health, with a dedicated parents helpline.
youngminds.org.uk | Parents: 0808 802 5544
Hub of Hope
Search by postcode for local, national, peer, charity and NHS mental health support. Useful when local provision has changed.
Specialist community services
Support for specific communities and experiences.
LGBTQIA+
- Galop — LGBT+ anti-abuse charity, 0800 999 5428
- Switchboard — 0800 0119 100, daily 10am–10pm
- Umbrella Cymru — all-Wales, all ages, 0300 302 3670
- Viva LGBT+ — under-25s, North Wales, 01745 357941
Veterans & military
- Op COURAGE — NHS veterans mental health service (England)
- Combat Stress — 0800 138 1619, 24/7
- SSAFA — armed forces welfare
- Veterans’ NHS Wales provides the equivalent service in Wales — ask your GP for a referral
Men’s mental health
- Andy’s Man Club — free weekly peer groups, including Wrexham
- CALM — 0800 58 58 58, 5pm–midnight
- ManKind Initiative — male victims of domestic abuse, 0808 800 1170
Black and minoritised communities
- Nafsiyat — intercultural therapy centre
- Mind — racism and mental health
- Black Minds Matter UK — check current service status before referring
Perinatal
- PANDAS Foundation — pre and postnatal depression
- Maternal Mental Health Alliance
- Action on Postpartum Psychosis
- Postpartum psychosis is a medical emergency — call 999 or your maternity unit
Carers
- Carers UK
- Rethink — carers support and local groups
- Mind — helping someone else
- In Wales you have a right to a carer’s needs assessment under the Social Services and Well-being (Wales) Act 2014
