Local Mental Health
Services
North Wales and BCUHB, Shropshire and MPFT, national organisations, and specialist community services — with phone numbers and direct links.
🚨 Urgent help
📞 CALL Wales — 0800 132 737
Community Advice and Listening Line (CALL) — the dedicated mental health helpline for Wales.
- Free to call from any phone, including mobiles
- Available in English and Welsh
- For anyone in Wales experiencing mental health difficulties — you do not need to be in crisis
- Also for carers, family members, and professionals concerned about someone
- Can signpost to local mental health services
North Wales — BCUHB mental health services
BCUHB Mental Health Services
Betsi Cadwaladr University Health Board provides mental health services across all six counties of North Wales. Start with your GP for a referral.
bcuhb.nhs.wales →BCUHB CAMHS — North Wales
Child and Adolescent Mental Health Services for under-18s across North Wales. Referral via GP, school, health visitor, or social care.
bcuhb.nhs.wales →Advance Brighter Futures
Peer support, wellbeing groups, and suicide prevention across North Wales and Wrexham. Community-based, accessible, and survivor-led.
advancebrighterfutures.co.uk →Hafal
Mental health charity providing support for people in Wales with serious mental illness and their families and carers. Recovery-focused, peer-led.
hafal.org →Mind Wrexham / Mind North Wales
Local Mind networks providing information, support groups, and advocacy across North Wales and Wrexham.
Find your local Mind →CAIS — Champions' House
Recovery and wellbeing support. Drug and alcohol services across Wales including North Wales.
cais.co.uk →Hwb Lles Wrecsam (Wellbeing Hub Wrexham)
Community wellbeing and mental health signposting in Wrexham.
wrexham.gov.uk →Mental health rights in Wales — additional protections
Wales has its own mental health legislation that gives people additional rights not available in England. If you live in Wales, these protections apply to you.
Mental Health (Wales) Measure 2010
- The right to request a mental health assessment from a secondary mental health service — without a GP referral in some cases
- The right to a written care and treatment plan reviewed at least annually
- The right to a named care coordinator
- The right to access primary mental health support (PCMHS) — faster than CMHT
- Extended rights for people leaving hospital — including aftercare planning
Together for Mental Health — Wales strategy
- Wales has a national 10-year mental health strategy committed to improving access, reducing stigma, and developing community-based care
- Specific commitments to perinatal, children's, and older adults' mental health services
- Commitment to reducing restrictive practices and improving quality of inpatient care
Welsh-language mental health resources
CALL Cymru — 0800 132 737
The CALL helpline is available in Welsh as well as English. 24/7, free.
callhelpline.org.uk →Meic
Helpline and texting service for children and young people in Wales. Available in Welsh and English. Covers mental health, relationships, bullying, and wellbeing.
meiccymru.org → | 0808 80 23456Mind Cymru
Mind's Welsh office. Information and resources available in Welsh. Campaigns for better mental health services across Wales.
mind.org.uk/cymru →Shropshire, Telford & Wrekin
NHS Talking Therapies — MPFT
Self-referral available for anxiety and depression. CBT, counselling, and guided self-help across Shropshire, Telford & Wrekin.
mpft.nhs.uk →BeeU — Emotional Wellbeing Service
For children and young people up to 25 in Shropshire, Telford & Wrekin. Emotional wellbeing and CAMHS services.
mpft.nhs.uk/beeu →Shropshire Mental Health Support
Community mental health support, peer support, self-help resources, and signposting across Shropshire.
shropshiremhs.com →Calm Cafés & Community Wellbeing Hubs
Drop-in peer support spaces. No appointment needed. Ask your GP or local council for your nearest hub.
Shropshire & Telford Drug & Alcohol Services (MPFT)
Support for substance misuse in Shropshire and Telford & Wrekin. Via GP or self-referral.
mpft.nhs.uk →National mental health organisations
Mind
Information, legal rights guidance, crisis support, and local Mind networks across England and Wales.
mind.org.uk | 0300 123 3393Rethink Mental Illness
Support for severe mental illness, carers, and families. National helpline, advocacy, and local groups.
rethink.org | 0300 5000 927Mental Health Foundation
Prevention-focused research, public campaigns, and resources on mental health and wellbeing.
mentalhealth.org.ukYoungMinds
Children and young people's mental health. Parents helpline and crisis messenger.
youngminds.org.uk | Parents: 0808 802 5544PAPYRUS
Prevention of young suicide (under 35s). HOPELINEUK for those experiencing suicidal thoughts.
papyrus-uk.org | 0800 068 4141CALM
Suicide prevention, particularly for men. Helpline 5pm–midnight daily.
thecalmzone.net | 0800 58 58 58Specialist community services
Organisations providing mental health support for specific communities and experiences.
🏳️🌈 LGBTQ+
- Galop — LGBTQ+ anti-abuse charity
- Switchboard — 0800 0119 100
- Gendered Intelligence
🤗 Veterans & military
- Op Courage — NHS veterans MH
- Combat Stress
- SSAFA — armed forces welfare
- Veterans UK: 0808 1914 218
👤 Men's mental health
- Andy's Man Club — weekly groups
- CALM — 0800 58 58 58
- The Mix (under 25s)
🌿 BAME mental health
- Black Minds Matter UK
- Nafsiyat — intercultural therapy
- RCPsych BAME resources
